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Quantum KX27A011 Data Recovery Details
Quantum drives fail and the KX27A011 is no exception to this.
   
The sytem boots in Unix then loads Solaris 2.5.1 Half way through the boot process it hangs. I can't get it to boot from floppy or CD. It starts up and initialises memory and goes to boot then crashes. There is critical data on the system as this is used as a server machine.
..Ian Yates, Cheshire England
Quantum hard disks are well-known for their factory firmware problems. Factory Firmware is stored on the disk platters in the so-called System (Service) Area of the hard disk. If one of the disk modules becomes corrupted the whole hard disk micro-operating system can't boot up, the drive cannot initialise correctly and thus stops working. If you attempt to boot up from such a Quantum hard drive or read any data from it you would get "Disk boot failure. Insert system disk and press enter" or "Primary Master Hard Disk Fail" or "No operating system found" or "USB Device malfunctioned" error or "S.M.A.R.T. Capable But Command Failed" or some other BIOS error.
Currently there is no way to fix this type of firmware corruption at home. It is quite a complicated procedure and requires use of specialised expensive equipment and deep knowledge of hard drive design and data recovery technology.
The drive was left unused for about 18 months, i came to power up the machine it was in as i needed some photos off it and a couple of old maintenance scripts. Drive is marked as Quantum(model KX27A011). Dell computer with Windows 98, the system cannot see hard drive and it clicks all the time. Any hope at all?
..P Balwin, London, UK
The No1 issue for Quantum hard drives (especially Quantum CX and Quantum LCT series) is damage to components on the PCB board. Quantum Hard Drives are vunerable to overheating and power surges which can lead to a burned out motor or blowing a controller chip on the logic board. If the chips on the PCB burn out you would smell smoke in the air. On next boot your Quantum hard disk will probably not even spin up.
The Quantum drive can spin up and the head starts clicking right from the beginning with a regular clicking sound
. More times than not this a sign of bad heads, if this is the case it is very important to perform accurate diagnostics and eliminate a chance of possible firmware corruption or PCB failure that sometimes could also cause clicking.
The last typical Quantum hard drive issue applies also to all other hard drive makes and models, the problem is called bad sectors. After some period of time the platters were the data is located starts to degrade and bad sectors appear.
Whenever the hard drive attempts to read bad sectors it could start freezing, scratching, ticking and sometimes loud clicking. This leads to further damage to the surface and causes more data loss. As soon as you start experiencing such symptoms while reading important files, stop the drive immediately and consider sending it to a data recovery company like ourselves for a free diagnostic. Any further attempts to read the Quantum drive would just add up to the problems and make more data unrecoverable. In our Data Recovery Lab we use expensive imaging tools that are capable of force reading bad sectors from Quantum Hard Disks. This is usually the only way to effectively retrieve data from these Drives. If you experience any of the symptoms described above with your Quantum KX27A011 please call us on +44 (0) 2890 961976. If you hear your Quantum KX27A011 hard drive making some other unusual noises please call us on +44 (0) 2890 961976.
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